PRIVACY POLICY
Last Updated: February 2026
This Privacy Policy describes how Local Hero Digital collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
By engaging our SEO, Website Development, Google Ads, and the internet services we offer, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect and process the following categories of personal information:
1.1 Contact Information
We collect your company name, contact person’s name, email address, telephone number, and physical/postal address for the purposes of providing quotes, invoicing, and communicating about our services.
1.2 Financial Information
We may collect banking details and tax information necessary for invoicing and payment processing.
1.3 Business Information
We may collect information about your business, website, industry, and SEO requirements to provide tailored services.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide and deliver our SEO services
To prepare and send quotes and proposals
To issue invoices and process payments
To communicate with you about our services
To comply with legal and regulatory requirements
To maintain records for accounting and tax purposes
To improve our services and customer experience
3. Data Storage and Security
All personal information is stored securely using Google Workspace and backed up on Google Cloud Platform.
We implement the following security measures:
Two-factor authentication (2FA) on all accounts
Secure login protocols
Regular security updates and monitoring
Encrypted data transmission
Regular data backups to prevent data loss
Restricted access to personal information (single-person operation)
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with third parties in the following circumstances:
When required by law or legal process, or for invoicing purposes
To protect our rights, property, or safety, or that of others
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.
6. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the following rights:
Right to Access: You may request confirmation of whether we hold your personal information and request access to that information.
Right to Correction: You may request correction or updating of inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your personal information.
Right to Object: You may object to the processing of your personal information on reasonable grounds.
To exercise any of these rights, please contact us using the information provided below.
7. Cookies and Website Analytics
If applicable, our website may use cookies and analytics tools to improve user experience and analyse website traffic. You can control cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy.
We encourage you to review this policy periodically.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Company Name: Local Hero Digital
Email: info@localherodigital.co.za
Contact: Kevin
Phone: 068 621 4343
10. Consent
By providing your personal information and engaging our services, you consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy.